At Sakitrends, we strive to ensure that you are satisfied with your purchase. If you need to return an item, we are here to help you through the process.
Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it, unworn, and unused.
- It must be in its original packaging, including all tags, labels, and accessories.
- Your return request must be initiated within [5] days from the date of receiving your order.
Please note that certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [support@sakitrends.com] to request a Return Authorization (RA) number.
- Pack the item securely in its original packaging, if available.
- Include a copy of your order invoice or packing slip in the package, along with the RA number provided by our customer support team.
- Ship the package to the address provided in the RA instructions.
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
Refunds
Upon approval of your return, we will process your refund to the original payment method used for the purchase. Please allow [7] days for the refund to be reflected in your account. Shipping costs are non-refundable, and if applicable, the cost of return shipping will be deducted from your refund.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us within [number of days] days of receiving your purchase. We will do our best to accommodate your request, subject to availability.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for the return and replacement of the item at no additional cost to you.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled, but we will assist you with the return process if necessary.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us at [support@sakitrends.com]. We are committed to providing excellent customer service and ensuring a seamless shopping experience for our valued customers.